Last updated: Thursday, September 4, 2025
At rayfyem, your satisfaction is our priority. We want you to shop with confidence knowing that returns, refunds, and exchanges are simple and transparent.
Return Window
You may return any item within 30 days of delivery.
Eligible Conditions
Items must be returned in their original condition, with tags and packaging intact. We accept returns for both defective and non-defective products.
Return Costs
France, United Kingdom, and United States: Returns are free. We will provide you with a downloadable prepaid return label.
Exchanges
We are happy to offer exchanges. Simply let us know when you contact our support team.
How to Return
Contact our customer support team to request a return or exchange. Once approved, you will receive a free prepaid return label by email. Pack the item securely and send it back by mail.
Refunds
Once your return is received and inspected, a refund will be issued to your original payment method. Refund processing time is within 3 days after approval. You will receive a confirmation email once the refund is completed.
Restocking Fees
No restocking fees apply.
Questions
If you have any questions about returns or refunds, please contact us:
Phone: +33751547236
Email: Support@rayfyem.com
Address: 167 Avenue Jean Jaurès, 75019 Paris, France