Frequently Asked Questions – rayfyem
Last updated: Friday, August 29, 2025
Below are answers to some of the most common questions our customers ask. If you don’t see your question here, feel free to contact us directly.
1. Where do you ship from?
All orders are shipped from our facility in France.
2. Which countries do you ship to?
We currently ship to France, the United Kingdom, and the United States.
3. How long does delivery take?
France: 2–3 business days
United Kingdom: 5–7 business days
United States: 4–6 business days
Orders are processed within 1–2 business days.
4. Do you offer free shipping?
Yes, we offer free shipping on all orders, regardless of order value.
5. How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking link.
6. What is your return policy?
You can return items within 30 days of delivery, as long as they are unused, in original condition, and in their original packaging. Returns are free for France, United Kingdom & United States.
7. How do I request a return or exchange?
Please contact our support team to initiate a return. Once approved, we will email you a return label.
8. When will I receive my refund?
Refunds are issued to your original payment method within 3 days of receiving and inspecting your return.
9. What payment methods do you accept?
We currently accept PayPal, which allows you to pay via your PayPal balance.
10. Is my payment information secure?
Yes. All transactions are encrypted and processed securely. We do not store any payment details on our servers.
11. How can I contact customer support?
please contact us at
Phone: +33751547236
Email: Support@rayfyem.com
Address: 167 Avenue Jean Jaurès, 75019 Paris, France